FAQ's
FAQS
When can I expect my order to arrive?
UK Standard - Once your order is received, it will be dispatched within 48 hours (Monday - Friday) via Royal Mail Tracked, please expect your order within 2-3 days of order confirmation.
EU and International - Once your order is received, it will be sent via Royal Mail International Tracked. Transit time for major European Cities will be approximately 3-5 working days.
Rest of World - Transit time for the rest of the world will be approximately 7-10 working days. More remote areas can take longer.
PLEASE NOTE ANY CUSTOMS/IMPORT DUTIES AND TAXES WILL BE PAYABLE BY RECIPIENT ONCE GOODS HAVE BEEN RECEIVED IN DESTINATION COUNTRY.
Want To Return Your Order?
We operate a 14 day return policy. If you wish to return an item for a refund or exchange, please follow the below steps:
- Email kapadalondon@gmail.com with your return request and reason for return.
- Return requests will be approved/denied within 2 business days (as per our returns policy)
How soon will I receive my refund or exchange?
Once the items have been received back, we will contact you to process the refund or exchange, please allow up to 10 business days for your return to be processed.
When will sold out items come back into stock?
For enquiries about out-of-stock items please email kapadalondon@gmail.com. All our pieces are limited edition, but we will always endeavour to find a solution for your needs.
Can I make changes to my order?
Please email our customer service team, kapadalondon@gmail.com for any order amends. If your order has not already been dispatched, we will do our very best to make the changes you require.
How do I take care of my Kapaḍā London garment?
Our garments are made with 100% cotton and due to the natural nature of this fibre we strongly recommend hand washing separately, inside out, in cold water.
We also recommend drying out of direct sunlight as the natural dye colours will fade (and get even better in our opinion) over time. When ironing, do please iron inside out to further maintain the colour as much as possible.
(Other instructions include but are not limited to: Do not bleach, do not tumble dry, do not dry clean).
For the pieces which come in our beautiful Indigo Blue, please read the following:
Indigo is a blue dye obtained from plants of the Indigofera family and is obtained via generations-old techniques. The intensity of the blue depends on the number of times the fabric is dipped into the dye vat and to obtain such a gorgeous blue as we have, we strongly recommend a thorough wash before use (especially on a hot day!) to remove excess dye. Please wash separately to anything else, in cold water.
Why does the print look a little different to online?
All Kapaḍā London pieces have been hand block printed and are made using natural fabrication and dyes. This technique, as with any process done by the human hand, means each piece might have subtle differences to the one pictured on site. We celebrate these minor differences as they prove the love and skill which has been poured into the journey of making your Kapaḍā London piece. Who wouldn’t want something that is as unique as them!
What size am I?
Please refer to our sizing guide for more detailed info but essentially, our pieces come in XS-XXL and are designed to be an oversized, comfortable fit. If you are still unsure on sizing, we recommend sizing down.